Support
We aim to reply to support questions within one business day.
General support
For product questions, integration help, billing, account changes, and feedback:
Please include your organization name and a screenshot of any error if relevant — speeds up the response significantly.
Data subject requests
If you're a candidate, client contact, or other data subject and you want to access, correct, port, or delete personal data held in Acuova, please email support@acuova.com with the subject line "Data Subject Request." We will forward the request to the recruiter or firm that controls your data and confirm completion within 30 days.
Security issues
If you've discovered a security vulnerability, please report it privately to:
We commit to acknowledging valid reports within 48 hours and to not pursuing legal action against good-faith researchers who follow responsible-disclosure practices.
RingCentral integration
If you're troubleshooting the RingCentral integration specifically (call sync, webhook delivery, OAuth disconnect):
- Open Acuova and go to
Settings → Integrations → RingCentral. - Disconnect, then reconnect — this rotates the OAuth token and re-subscribes to webhook events. Most call-sync issues clear at this step.
- If the problem persists, email support@acuova.com with your firm name and the approximate time of the last call that should have synced but didn't.
Disconnect an integration
You can disconnect any integration (RingCentral, Microsoft 365) at any time from Settings → Integrations. Disconnecting:
- Revokes the OAuth token at the third-party provider so Acuova can no longer fetch new data.
- Stops the webhook subscription (for RingCentral) so no new calls are pushed to Acuova.
- Marks the connection record as revoked in our database. Your previously-synced interaction history remains visible inside Acuova; the live link is what stops.
To permanently delete previously-synced data, email support@acuova.com.